At LeafyBits, we want you to be completely satisfied with your purchase. If you are not, we are happy to accept returns under the following conditions within 14 calendar days of receiving your product.
Cancellation Policy
You may cancel your order before it has been shipped or produced. If your cancellation request is successful, we will issue a full refund within 24 hours. Please note that once a product has been shipped, we are unable to cancel the order.
Return Policy
1. Returns Due to Quality Issues
If the item has a manufacturing defect or does not function as described, we will accept a return. For refunds requested due to quality issues, we will cover the shipping costs, and you will not be charged any additional fees.
2. Returns for Non-Quality Reasons
If you wish to return an item for reasons unrelated to quality, we accept returns within 14 calendar days of delivery. However, for opened items, a 20% restocking fee (minimum $20) will be deducted from the refund amount. For refunds requested for non-quality reasons, shipping and handling fees will be deducted from the original purchase amount.
3. Items Not Eligible for Return
- Return requests made more than 14 days after receiving the item.
- Items without original packaging, accessories, or documentation, or with incomplete packaging.
- Items showing signs of damage due to human factors or without any quality issues upon inspection.
- Sale items and gift cards are non-returnable.
Exchanges
The fastest way to ensure you get the item you want is to return the original item. Once the return is accepted, you can place a new order separately.
Refunds
Once we receive and inspect your return, we will notify you and confirm whether your refund has been approved. If approved, your refund will be automatically processed within 10 business days via your original payment method. Please note that your bank or credit card company may require additional time to process and post the refund.
If you have any questions regarding our refund policy, please feel free to contact us.